I special ordered this chair from a local furniture store that handled other HT products. I bought this because my daughter has one (about 5 yrs old)and I loved it. Unfortunatley, the design had somewhat changed. The seat on my daughters chair was permanently affixed. My chair has the seat attached with velcro tabs. The seat cushion moves/slides forward and hinders the footrest when it retracts. The footrest ALWAYS gets caught up on the cushion and won't retract unless I push/pound it down with the heals of my feet. Needless to say, quite aggravating especially when you have paid nearly $6,000.00 for it. I love all the massage features, the leather, etc., but you surely need to go back to the old cushion design! Any suggestions on what to do to remedy the situation?
This is my second chair from you. The last one that I bought had a rich brown color, this one almost looks black. Since it sits in my living room it no longer matches the furniture, The last chair the foot rest rotated to the floor, this one goes straight out. The book shows it should go to the floor. Overall appearance is that it is a cheaper exterior material.
Seat is hard, and the massage in the seat area not hard enough. I thought this chair would be better than my old human touch chair because at 6 foot 3, the old one, without foot massage, just seemed to small/short for me. If I had it to do over, I would have purchased a separate foot massage unit with a chair more similar to my old one.